Privacy Policy
Last Updated: September 26, 2025
Total Care 280 (“Company,” “we,” “us,” or “our”) values your privacy. This Online Privacy Policy (“Policy”) explains how we collect, use, disclose, and safeguard information through our website and any related online services that link to this Policy (collectively, the “Site”).
Important HIPAA Note: If you are a patient, your Protected Health Information (PHI) may be governed by our HIPAA Notice of Privacy Practices, which is separate from this Policy and controls when there is any conflict. This Policy covers website and marketing-related data, not PHI obtained in the course of medical treatment.
Who We Are & How to Contact Us
Total Care 280
Phone: (205) 941-8555
Address: 10 Meadowview Dr., Hoover, AL 35242
Hours: Monday–Friday, 6:30 am – 4:30 pm
For privacy questions or requests, email or call us at the number above.
Scope
This Policy applies to information collected via our Site, contact forms, scheduling requests, and general marketing interactions. It does not apply to third-party websites or to PHI processed under HIPAA.
Information We Collect
- You Provide: name, email, phone, message content, appointment details, and any files you upload.
- Automatic Data: IP address, device/browser type, pages visited, time/date, and general geolocation (via cookies and similar technologies).
- Third-Party Sources (if used): analytics tools (e.g., aggregated traffic stats). We do not knowingly collect sensitive personal information via the Site.
How We Use Information
We use Site data to:
- respond to inquiries and scheduling requests;
- operate, maintain, and improve the Site;
- detect, prevent, and address security or technical issues;
- comply with applicable laws and enforce our terms;
- (if you opt in) send service updates or practice announcements.
We do not sell personal information.
Cookies & Similar Technologies
We may use cookies and similar technologies to keep the Site secure, measure performance, and understand usage. You can control cookies in your browser settings; disabling some cookies may affect Site functionality.
How We Share Information
We may share limited Site data with:
- Service Providers (e.g., hosting, IT security, analytics) under confidentiality obligations;
- Legal/Compliance when required by law, court order, or to protect rights, safety, and security;
- Business Transfers in the event of a merger or similar transaction.
We do not permit service providers to use your data for their own marketing.
HIPAA & Patient Portals
If you submit information related to care (e.g., through a patient portal or during treatment), that information may constitute PHI and is handled pursuant to HIPAA and our Notice of Privacy Practices. Use of any third-party portal is also subject to that portal’s privacy terms.
Your Choices & Rights
- Opt-Out of Marketing: You may opt out of non-transactional emails by following unsubscribe instructions or contacting us.
- Access/Update: You may request access to or correction of your Site-collected personal information.
- Deletion: You may request deletion of personal information collected via the Site, subject to legal/operational exceptions (this does not apply to PHI required to be retained under medical or legal recordkeeping rules).
Do Not Track: Browser DNT signals may not be recognized by our Site at this time.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect Site data. No method of transmission or storage is 100% secure; risks remain.
Data Retention
We retain Site data only as long as necessary for the purposes described in this Policy, to comply with legal obligations, resolve disputes, and enforce agreements.
Children’s Privacy
Our Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13 online. If you believe a child has provided personal information, please contact us to request deletion.
Third-Party Links
Our Site may link to third-party websites or services. We are not responsible for their content or privacy practices. Review their policies before providing information.
State-Specific Rights (e.g., California)
If you are a California resident, you may have rights under state privacy laws (e.g., to know, access, delete, correct, and opt out of certain “sharing” for cross-context behavioral advertising). We do not sell personal information. To exercise applicable rights, contact us using the information above. We will not discriminate against you for exercising your rights.
International Visitors
Our Site is operated in the United States. If you access it from outside the U.S., you consent to the transfer and processing of your information in the U.S., which may have different data protection laws.
Changes to This Policy
We may update this Policy from time to time. The “Last Updated” date above reflects the most recent revision. Material changes will be posted on this page.
Contact Us
Questions about this Policy or your information?
Total Care 280 • (205) 941-8555
10 Meadowview Dr., Hoover, AL 35242